FREQUENTLY ASKED QUESTIONS
WHAT FORMS OF PAYMENT METHODS DO YOU ACCEPT ?
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We accept Pay Pal, Apple Pay, Google Pay, Visa, Master Card, American Express.
WHAT IS YOUR SHIPPING POLICY ?
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Shipping is free for Original Paintings including framed Artwork, Prints and Cards.
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Original Paintings including framed Artwork, Prints are shipped within 48 hours through UPS.
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Cards are shipped through USPS standard shipping.
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You will be receiving a shipping confirmation and tracking number of your package once your order is shipped for Original Paintings including framed Artwork and Prints.
International Shipping:
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For international shipping, standard shipping rates apply.
WHAT IS YOUR CANCELLATION POLICY ?
If you wish to cancel your order, please do so within 48 hours of placing your order. To cancel:
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Contact us at deepthi@irisinkstudio.com
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Provide your order number and request the cancellation.
After 48 hours:
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If your order has already been processed or shipped, you may need to follow our return policy to return the item once received.
WHAT IS YOUR RETURN POLICY ?
We want you to be completely satisfied with your purchase. If you are not happy with your item, you can return it within 14 days of receipt for a full refund or exchange. You will be responsible for the shipping cost.
Conditions for Returns:
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Items must be in their original condition, unused, and with all tags and original packaging intact.
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Proof of purchase is required for all returns.
Refunds:
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Refunds will be processed within 14 days.
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Refunds will be issued to the original payment method.